Restructuring @ CARE
Formal communication
Repetition in other channels
In-person discussions
Formal communication = CEO email +
a cascade by executive leaders
who personalized prepared talking points and delivered the news to their teams.
In-person discussions
Repetition in other channels
In-person discussions
A cadence of follow-up for staff across different levels of the organization designed to check for understanding, allow staff members to process the changes, and build capacity to move forward successfully.
Repetition in other channels
Repetition in other channels
Repetition in other channels
Key messages were repeated to build transparency, trust and confidence in leadership through, for example, the CEO's participation in a CARE Failing Forward podcast series to discuss budgetary constraints that led to restructuring.