Experience & Education

 Stakeholder inquiry, design thinking, rapid prototyping

Consensus building, accountability, adaptive leadership, facilitation

Member, Association of Change Management Professionals (ACMP)

 GreyCampus

Applying diverse perspectives and foresight tools to think systemically about the future and drive actionable strategy.

Managed an in-depth inquiry to address significant and complex business process, facility, governance, staffing, and morale issues. Reduced burn rate by 70% within 12 mos.

• As enterprise change management lead, drove project successes and people-dependent results for this global management consulting firm (6K empls, 50% growth proj). 

• Defined a tiered service model to scale OCM professional services. Established a Center of Excellence, integrating change planning and providing training and tools to optimize change efforts across the business. Recognized as architect of “a model rollout” by CTO.

• Advanced new CTO’s self-service agenda by ensuring enterprise ServiceNow migration/upgrade readiness.

• Supported collaboration between IT, Finance, and business to develop and rollout data warehouse, eliminate silos, and improve decisions. 

• Developed and executed strategy to launch Applicant Tracking System (ATS) with Talent team and enterprise hiring managers.

 • Developed and drove the enterprise change management strategy for $2B initiative: cloud migration and financial services business model transformation. 

• Activated leadership, fostering alignment and confidence to accelerate change readiness.

• Partnered across HR, product, technology, operations, and others in a complex landscape. Navigated Covid-19 disruptions, CRM and billing system overhauls, and sales restructuring. Prioritized enterprise change strategy, aligning business calendars to ensure coordinated execution and risk mitigation. 

89% of employees “ready” for $2B cloud transformation and adaptation of fintech business model.

• In addition, inspired and instructed corporate customers to take action, recode, and consume data differently (significant IT changes not in customer roadmaps or budgets). 75% of customers “extremely satisfied” with migration experience, communication, and training. 

Developed executive-level content, from change management to crisis management, for 24/7 humanitarian aid organization (36 cntrys, $550MM, 5K empls)

• Served as strategic consultant to leaders navigating business and culture shifts; 3 budget-driven enterprise-wide reorgs within 2 yrs. 

• Aligned all change efforts with corporate strategy, ensuring integration across functions, to achieve adoption and sustainability and to improve competitive position.  Noted for “ability to get things done in CARE’s complex environment.” 

    • CEO

        Within 6 mos., 35% increase in CEO email open rates; 50% surge in town hall webinar participation across globe.

   •  Human Resources

       Supervised embedded HR employee; supported recognition, engagement survey, D&I, and ERG creation as well as evolution of performance management, comp and benefits, and training. Led sexual harassment training and culture campaign.

    • IT 

       M365 & digital security implementations. CRM rollout commended as “the most positive introduction of technology to the business” in IT Dir’s tenure. Global platform launch resulted in the “highest adoption curve of anything in 20 years.”

    • Operations

        Occupied building renovation. Reinforcing policies and procedures, code of conduct, and compliance.

• Championed best practice as internal communications Center of Excellence: providing training and tools, integrating change and communications calendars and measurement. Managed multiple digital channels including SharePoint intranet and social media. Drove transparency, timeliness, editorial content, storytelling, and use of video.

I had three roles spanning 10 years with CEO Michelle Nunn, moving with her to CARE following  six years with local affiliate Hands On Atlanta  and global HQ Points of Light.

• Program leader for a 10-person team that developed brand- and culture-aligned  employee activation projects  with Fortune 1000, B2B and B2C corporate partners (primarily CSR, Marketing and HR leaders). Created multi-city agreements and cause marketing campaigns. 
• Managed Hands On Atlanta Day service event for 13,000 volunteers at 100 different sites. 
• Partnered with The White House and the federal Office of Social Innovation to showcase their investments, such as veterans and digital capacity building.
• Developed response to the water crisis in Flint, MI, response to the United Nations  Sustainable Development goals, and Major League Baseball Players Trust disaster relief following tsunamis (Japan and the Philippines) and Hurricane Sandy. 

              •  PR, Media relations, faculty speakers’ bureau, website, events and crisis communication.  

              •  Created advertising, newsletters, alumni magazines and campus communication.

              •  Produced 300 design projects/yr.