Experience & Education

 stakeholder inquiry, design thinking, rapid prototyping

meeting facilitation, consensus building, accountability, adaptive leadership

Member, Association of Change Management Professionals (ACMP)

 Anticipating PMP certification. 

In 2010, this mental health nonprofit had a 25% budget deficit crisis primarily due to changes in state block grants requiring new technologies and a shift to reimbursement. I managed an in-depth inquiry to address significant and complex business process, facility, governance, staffing and morale issues. Reduced burn rate by 70% within 12 mos.

Supported $1.5 B two-year business transformation initiative, migrating all data and customers to the cloud.  In addition to technical migration and the transformation of its business model internally, Equifax needed to inspire and instruct corporate customers to take action, re-code and consume Equifax data differently (significant IT changes that were not in customer roadmaps or budgets) - or risk losing customers to competitors.    

• 89% of employees “ready” for their role in cloud transformation; 88% “would recommend” the optional training to a colleague.  

• 75% of customer respondents were “extremely satisfied” with migration experience and user-level training.  

• Drove transformation in partnership with HR L&D, product, technology, sales, customer care operations and others. Built awareness, addressed resistance, provided information and training in a challenging environment: Covid-19 related business changes, simultaneous CRM and Atlas billing implementations, and restructuring of sales team roles and incentives.   

• Also engaged customers – through new consultative sales culture, marketing campaigns (content creation, management, and distribution), technical documentation, and design and delivery of training. 

In a 24/7 humanitarian organization, decentralized across 36 countries with a $550MM budget, served as strategic internal communications consultant to senior leaders. 

• Increased measures of employee engagement with CEO’s strategy messages by 35% and town hall meeting participation by 50%, with no budget resource other than staff.
• Recognized for the “highest adoption curve of anything in 20 years at CARE”, “the most positive business-language introduction of technology” and the "[ability] to get things done in CARE’s complex environment.”
• Developed CEO/executive-level content and strategy communication. Situation management and management of multiple simultaneous change initiatives on an enterprise scale - to increase understanding, achieve alignment and improve competitive position - for IT (CRM, O365, & digital security implementation), Finance (budget cuts), Operations (building renovation), Innovation (case language), and Legal (code of conduct). Led internal crisis management communication. Some support for external CEO thought leadership and speechwriting.
• Also communications lead for VP- People & Culture: Diversity & Inclusion council creation, supporting performance management, recruitment, comp & benefits, onboarding/training, recognition, engagement survey, and alumni activation for this 5,000-person org. In response to current events, developed executive scripting/content and created employee engagement opportunities to deepen commitment to diversity, inclusion, and equity. Engaged ERPs and affinity groups to amplify their reach. Sexual harassment knowledge- and culture-building across various channels and levels of the organization.
• Managed communications operations, integrated editorial calendar, talking points and multiple digital channels including SharePoint intranet and social media. Improved transparency, timeliness, editorial content, storytelling and video.
• Spearheaded internal creative marketing campaigns to leverage CARE staff as champions and drivers of CARE’s public-facing brand campaigns and to increase customer reach/revenue.

I had three roles spanning 10 years with CEO Michelle Nunn, moving with her to CARE following  six years of corporate employee engagement and volunteer service leadership with local affiliate Hands On Atlanta  and global HQ Points of Light.

• Program leader for a 10-person team that developed brand- and culture-aligned  employee volunteerism activation projects  with Fortune 1000, B2B and B2C corporate partners (primarily CSR, Marketing and HR leaders), generating $5.5MM revenue annually. Created multi-city agreements and cause marketing campaigns. 
• Managed Hands On Atlanta Day service event for 13,000 volunteers at 100 different sites. 
• Worked with The White House and the federal Office of Social Innovation to showcase their investments, such as veterans and digital capacity building.
• Developed senior executive messaging and narratives for Clinton Global Initiative and other high profile events. 
• Foundation collaborations included response to the water crisis in Flint, MI, response to the United Nations  Sustainable Development goals, and Major League Baseball Players Trust disaster relief following tsunamis (Japan and the Philippines) and Hurricane Sandy. 

              •  Established start-up philanthropy and mentor recruitment to train young adults for tech

                   careers: IT, QA,  project management, CSR. 

              •  Engaged with Technology Association of Georgia (TAG) and Women in Technology (WIT). 

              •  Coached cohorts ages 18-24 to develop soft skills and practice nationally-known feedback 

                   culture. 

              •  PR, Media relations, faculty speakers’ bureau, website, events and crisis communication.  

              •  Created advertising, newsletters, alumni magazines and campus communication.

              •  Produced 300 design projects/yr.