Driving change across project lifecycles
Served as strategic internal consultant to senior leaders navigating business and culture change. Developed CEO/executive-level content, overall organizational strategy communication, and specific project engagement. Managed multiple, simultaneous change initiatives.
Change Manager for $1.5 B Equifax cloud migration of data, platforms and customers.
- Additional tech implementations at CARE included: MFA, O365, Zoom & Workplace social media.
Big Bets to Build Brand
Extensive PR, Media, Marketing and Event experience.
Partnership
Generated $55MM in revenue, as a fundraiser, by building relationships
and developing win-win scenarios.
- Developed employee activation, cause marketing and multi-city agreements with Fortune 1000 B2B & B2C companies.
- Partnered with The White House and the federal Office of Social Innovation to showcase investments in areas such as veterans and digital capacity building.
- Developed volunteer response to the water crisis in Flint, MI, disaster relief with Major League Baseball Players and more.
Managing Projects & Leading People
Described as an engaging and solution-oriented leader
who cultivates consensus in an organization and high capacity in a team.
- Responsible for supervising teams of as many as 10 people.
- As Board Chair, led 20 board members and 50 staff members.
- Engaged hundreds of execs and countless field champions.
- Led annual service day for 13,000 volunteers at 100 different sites (with staff team at left). Designed pro bono service and volunteer responses to issues such as the water crisis in Flint, MI, and hurricane relief with Major League Baseball Players' Association.
Executive Communication & Thought Leadership
- Developed social media content, voice, blog, etc., and managed correspondence for Michelle Nunn in three roles/organizations.
- 35% increase in engagement with CEO email and 50% increase in CARE town hall webinar participation across time zones within 6 mos.
- Prepared remarks for events including Clinton Global Initiative and United Nations.
- Continuously scanned the business environment and current events for opportunities.
- Developed and pitched cadre of faculty experts in order to expand college exposure in the media.
Strategic Problem-Solving
Situation management
Rapid onset issues and other sensitive situations were met with internal communication:
1) clarifying the impact and necessary actions
2) grounding teams in strategy, mission and values
3) providing Q&A and discussion opportunities
Additional external crisis management PR experience.
Training
Collaboration with Learning & Development: a formal training series,
as well as webinars, a pocket guide, and video shorts to reinforce learning.
- 88% of Equifax employee participants "would recommend" optional cloud training.
- 89% of Equifax sales representatives “feel ready” for their role in $1.5B cloud transformation.
- 75% of customer respondents are “extremely satisfied” with user training and the migration experience.
Consulted on additional People & Culture (HR) projects: Diversity & Inclusion, performance management, comp and benefits, sexual harassment, recognition program, and engagement survey.
Reinforcing mission, values & culture
Extensive experience harnessing purpose, inspiring and mobilizing, leveraging champions, and driving adoption and impact on the bottom line.
- Served as strategic internal consultant to senior leaders navigating business and culture change at global humanitarian relief organization. CARE USA (36 countries)
- Rallied support for social justice on behalf of notably inclusive organizations, leading D&I communication, providing ERG support.
- Rolled out new mission, vision, values, and three-year strategy to 5,000 employees across 36 countries with no increase to annual budget.