Stakeholder inquiry, design thinking, rapid prototyping
Consensus building, accountability, adaptive leadership, facilitation
PROSCI certified
GreyCampus
Applying diverse perspectives and foresight tools to think systemically about the future and drive actionable strategy.
• As engagement leader, own delivery excellence for organizational change management and training and enablement teams. Shape modernization strategies for election system and Salesforce implementations within a $100MM public-sector portfolio.
• As growth driver, shape firm capabilities and support business development. Work with cross-functional teams to accelerate firm’s internal strategy and A.I.-driven business process and workflow enhancements to enable operational efficiency.
• Delivered enterprise transformation in a top‑tier global consulting environment, partnering directly with C‑suite leaders.
• As enterprise change management lead, drove project successes and people-dependent results for this global management consulting firm of 6K employees. Successfully prepared the firm for its aggressive 2x growth in employees and resulting 2x revenue growth from 2023 to 2025.
• Managed demand intake and defined a tiered service model to scale OCM professional services. Established a Center of Excellence, integrating change planning and providing training and tools to optimize change efforts across the business.
• Recognized as architect of “a model rollout,” uniting regional leaders and SMEs through strong governance to operationalize SharePoint intranet benefits - knowledge management, efficiency, compliance, security, and employee engagement.
• Advanced new CTO’s self-service agenda by ensuring readiness for enterprise ServiceNow upgrade and A.I.-adjacent platforms.
• Led collaboration between IT, Finance, and business to develop and rollout data warehouse, eliminate silos, and improve decisions.
• Supported HRIS systems. Managed change aspects of Workday upgrade. Developed and executed strategy to launch Applicant Tracking System (ATS) with Talent team and enterprise hiring managers.
• Developed and drove the enterprise change management strategy for $2B initiative: cloud migration and financial services business model transformation.
• Enabled revenue growth from $3.5B to $5.7B by accelerating adoption of new business model.
• Partnered extensively with CRO, COO, CPO, and CMO to align functional areas with technology transformation.
• Assessed impacts of data modernization. Activated corporate leadership to build confidence in digital ways of working, and prepared the workforce for A.I.‑driven analytics, automation, and new decision‑making models.
• Created sales enablement strategies to retain corporate customers (significant IT changes were not in customer roadmaps or budgets).
• 89% of employees “ready” for transformation; 75% of customers “extremely satisfied” with migration experience, communication, and training.
Laid off in 2019.
Advised CEO and global leadership on transformation strategy, as CARE navigated business and culture shifts (24/7 healthcare and humanitarian aid organization, 36 countries, $550MM, 5K distributed employees).
• Shaped enterprise-wide change agenda, and led cross-functional modernization initiatives across HR, Finance, Operations, and IT.
• Ensured integration and inspired innovation, across global regions and functions, to achieve adoption and sustainability with employees and to improve competitive position.
• Noted for “ability to get things done in CARE’s complex environment.”
• Developed executive-level communication content, from change management to crisis management.
• CEO
Within 6 mos., 35% increase in CEO email open rates; 50% surge in town hall webinar participation across globe.
Rescued failed rollout of 3-yr strategy to 5K employees in 36 countries through communications cascade and engagement, with no budget increase.
• Talent/Human Resources
Supervised an embedded HR employee; steered recognition, engagement survey, D&I, and ERG creation as well as evolution of performance management, comp and benefits, and training. Led sexual harassment training and culture campaign.
• IT
M365 and digital security implementations. CRM rollout commended as “the most positive introduction of technology to the business” in IT Director’s tenure. Global platform launch resulted in the “highest adoption curve of anything in 20 years.”
• Operations
Occupied-building renovation. Reinforcing policies and procedures, code of conduct, and compliance.
• Finance
Three budget-driven enterprise-wide reorgs within 2 yrs.
• Championed best practice as internal communications Center of Excellence: providing training and tools, integrating change and communications calendars and measurement.
• 10 total years with CEO Michelle Nunn - from Points of Light/Hands On Atlanta to CARE USA.
• Led 10-person team. Developed activations, experiential and cause marketing, and multi-city agreements with Corporate Communications, HR, and CSR leaders from Fortune 1000, B2B, B2C, and B2G. Delivered brand halo, employee experience, and employer brand-building as ROI.
• Managed Hands On Atlanta Day service event planning for 13,000 volunteers at 100 different sites.
• Partnered with The White House and the federal Office of Social Innovation to showcase investments in areas such as veterans and digital capacity building.
• Developed response to the water crisis in Flint, MI, the United Nations Sustainable Development Goals, and disaster relief in partnership with Major League Baseball Players.
• Addressed healthcare nonprofit’s 25% budget shortfall due to business process, compliance, governance, facility, tech, and staffing issues.
• Managed in-depth inquiry, strategy design, strategy delivery, organizational development and process re-engineering, and change process.
• Reduced burn rate by 70% within 12 months.
• PR, Media relations, faculty speakers’ bureau, website, events and crisis communication.
• Created advertising, newsletters, alumni magazines and campus communication.
• Produced 300 design projects/yr.
• Received American Advertising Award (Addy) recognition.