Transformational Enterprise Change
From delivery/engagement owner and strategist to execution lead, I've driven operational innovation, technological improvements, people alignment, and cultural change.
• $2 B Equifax fintech business transformation (enabled by cloud migration of data, platforms and customers)
• Strategic imperatives, Cultural transformation
• Ensuring alignment through Centers of Excellence (CoEs)
• Occupied building renovation
- Additional technology implementations and modernizations include: MFA, M365, elections management SaaS, Salesforce, ATS, data warehouse, cloud migration, AI, automation.
• Budget-driven Organizational re-org
Strategic Problem Solving
Rescued failed rollout of 3-yr strategy to 5K empls in 36 cntrys through simplified messaging, communications cascade, and engagement, with no budget increase.
Within 6 mos., 35% increase in CEO strategy email open rates; 50% surge in town hall webinar participation across the globe.
Leading Programs and People
Recognized by peers May 2025 for “accountability, collaboration, and proactive leadership - exemplifying what it means to show up.” Described as an "engaging and solution-oriented leader who cultivates alignment in an organization and high capacity in a team."
- Directed a portfolio of 10 cross-functional teams (50 people) in compliance-heavy work across project lifecycle phases to deliver impact.
- As Board Chair, led 20 board members and 50 staff members.
- Partnered with hundreds of execs, functional managers, and influencers.
Developing Partnerships and Driving Revenue
Inspires trust through authenticity, consistency, results. Builds relationships and develops win-win scenarios across enterprise functions or with client contacts.
Responsible for as much as 80% of organizational revenue. Extensive proposal development and RFP response track record.
- Developed employee activation, cause marketing and multi-city agreements with Fortune 1000 B2B & B2C companies.
- Partnered with The White House and the federal Office of Social Innovation to showcase investments in areas such as veterans and digital capacity building.
- Developed volunteer response to the water crisis in Flint, MI, disaster relief with Major League Baseball Players and more.
- New product development (later spun out as a new company!)
- Aligned Points of Light's global affiliate network (120 affiliates, 30 countries) to create shared program priorities.
Big Bets to Build Brand
Extensive Corporate relations, PR, Media, Marketing and Event experience.
Seizing brand-building opportunity
Executive Communication & Thought Leadership
- Centers of Excellence
- Developed social media content, voice, blog, etc., and managed correspondence for Michelle Nunn in three roles/organizations.
- Prepared remarks for events including Clinton Global Initiative and United Nations.
- Continuously scanned the business environment and current events for opportunities.
- Developed and pitched cadre of faculty experts in order to expand college exposure in the media.
Situation Management
Rapid onset issues and other sensitive situations were met with internal communication:
1) clarifying the impact and necessary actions
2) grounding teams in strategy, mission and values
3) providing Q&A and discussion opportunities
Additional external crisis management PR experience.
Training
Lead for Learning & Development.
At Equifax,
- 88% of Equifax employee participants "would recommend" optional cloud training.
- 89% of Equifax sales representatives “feel ready” for their role in $1.5B cloud transformation.
- 75% of customer respondents are “extremely satisfied” with user training and the migration experience.
Consulted on additional People & Culture (HR) projects: Diversity & Inclusion, performance management, comp and benefits, sexual harassment, recognition program, and engagement survey.
Reinforcing mission, values & culture
Extensive experience harnessing purpose, inspiring and mobilizing, leveraging champions, and driving adoption and impact on the bottom line.
- Served as strategic internal consultant to senior leaders navigating business and culture change at global humanitarian relief organization. CARE USA (36 countries)
- Rallied support for social justice on behalf of notably inclusive organizations, leading D&I communication, providing ERG support.